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� Contact us to see if we can offer you a more suitable tariff to your needs; our details are in your welcome information. Where you agree a new contract with us, this tariff will end when your new contract starts.

� On a variable tariff, you are able leave at any time without providing notice and with no penalty.

� Our variable Green Tariffs have derogation from the Ofgem price cap because they allow us to build more green generation assets.

� The rates are variable and are subject to change.

� The charges for the supply of your gas/electricity are detailed in your welcome letter or on our website.

â€� »Ê¹ÚÌåÓýapp will always notify you of any changes to your charges in advance of the change being made and you are free to leave should you want to, although we’d love you to stay.

� Monthly Direct Debit: This is a set monthly amount, which is assessed in line with your consumption and reviewed regularly to ensure you pay the right amount.

� Variable Direct Debit: Ecotricity will take the full amount of the most recent Gas/Electricity bill a number of days after the bill was generated.

� Payment on receipt of bill: You will be expected to pay the full amount on receipt of the bill. This can be done by cash, cheque, Bacs, debit card online through your customer portal, the automated payment line or by calling up.

� If you’re having trouble paying your energy bills, we’ll do everything reasonable to help, this could be through the setting up of a payment plan, directing you to appropriate debt charities or installing a Smart prepayment meter to manage your payments upfront.

� You may receive your bills in paper or electronic form. This includes accessing your bills online, where we have your details and agreement through your online account. To change your billing preferences please contact us.

� Where we are communicating with your smart meter, we will collect half-hourly data.

� Prepayment Meters - If you are supplied by a prepayment meter, you may switch supplier if the debt that you are repaying is less than £500 per meter and your new supplier agrees to take on this debt.

� Go to citizensadvice.org.uk/energy or call them on 03454 04 05 06 between 9am and 5pm Monday to Friday. Calls are charged at your normal rate and all calls are confidential.

� Should you remain unhappy with our resolution of the complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you could refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They are free and independent, and we are bound by their decision.

Supplier of Last Resort

� Should you be switched to us because of your previous supplier exiting the market, we will take reasonable steps to carry out any agreement made with Ofgem, include honouring any credit balance held on your account with your previous supplier.

Please note that the above elements are provided as a limited guide only, please take the time to read the full Domestic Terms and Conditions along with your Supply Contract as this is a legally binding agreement.