Your Guide to the Warm Home Discount Scheme
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The is a programme run by the government and most energy suppliers in the UK to help households living in or at risk of fuel poverty. It provides financial support amounting to 拢150 per eligible household 鈥� find out how you鈥檒l receive your payment below.
The energy company that supplied your electricity on 11.08.2025 is responsible for making any warm home discount payments. So, if you've recently switched energy supplier, you should check with your previous supplier to make sure you've received your payment.
It now works differently depending on the country you live in, so we鈥檝e broken it down for you below.
For our customers in England and Wales
In England and Wales, we can provide the Warm Home Discount for the following two groups of people: Core Group 1: Customers who receive the element of Pension Credit.
Core Group 2: Customers on low income who receive certain means-tested benefits or Tax Credits and have high energy costs, who do not fall into Core Group 1.
Note: Core Group 2 used to be called the 鈥楤roader Group鈥� in England and Wales.
The means-tested benefits that provide eligibility include:
Income Support.
Income-based Jobseeker鈥檚 Allowance.
Income-related Employment & Support Allowance.
Housing Benefit.
Universal Credit.
Child Tax Credit.
Working Tax Credits.
Pension Credit Savings Credit (PCSC).
To find out if you鈥檙e eligible for either core group, check out the Government鈥檚 DWP Warm Home Discount Scheme .
If you are eligible, the DWP will tell us, and you鈥檒l receive the payment automatically on your bill by the end of March 2025, so long as you鈥檙e named on the energy account.
If you think you鈥檙e eligible, but the DWP haven鈥檛 sent you a letter by the end of December, please call the government鈥檚 Warm Home Discount helpline 鈥� you can find more information . Please be advised we can only provide the Warm Home Discount if we鈥檙e notified by the DWP 鈥� we鈥檙e not able to accept direct requests.
For our customers in Scotland
Core Group 1: Customers who receive the element of Pension Credit. The DWP will tell us if you鈥檙e eligible and we鈥檒l apply the payment automatically to your bill by March 2025.
Please be advised we can only provide the Warm Home Discount to Core Group customers if we鈥檙e notified by the DWP 鈥� we鈥檙e not able to accept direct requests. If you think you鈥檙e eligible, you can find more information .
Broader Group: Customers who receive at least one of these means-tested benefits:
Income Support.
Income-related Employment and Support Allowance (IR ESA) which includes a support component.
Income-related Employment and Support Allowance (IR ESA) where you鈥檙e a member of the work-related activity group.
Income-based Jobseeker鈥檚 Allowance.
Housing Benefit.
Universal Credit where your monthly income was less than 拢1,665 in one or more months since 1 October 2023.
Child Tax Credit, awarded based on an annual household income of less than 拢19,978.
Please be advised you will need to apply for the Warm Home Discount Scheme through DWP if you fall under the Broader Group in Scotland.
Update: 皇冠体育app are no longer able to accept applications for our Broader Group for this year's scheme.
Receiving your Warm Home Discount Scheme credit
Credit meters
The credit will automatically be applied to your energy account and come off your next bill.
Traditional Pay As You Go meters
You鈥檒l receive a voucher by email or in the post with instructions on how to activate the credit.
Smart Pay As You Go meters
The credit will automatically be applied to your meter.
If you鈥檝e since left us
皇冠体育app鈥檒l send you a refund by BACS or cheque. If you have a balance outstanding on your account, then it will go towards reducing what you owe.
If you were with another supplier on or before 11th August 2024
You will receive the credit from your previous supplier.
Successful applications made before the end of February through the Broader Group for Scottish Customers or through the government's Warm Home Discount helpline will be honoured, even if there is a delay in us receiving your information.
All successful completed applications in February will be paid before the end of March 2025. Any applications started before the end of February, but not completed until a later date, will be paid within 30 days.
皇冠体育app also have some free extra support available if you need further help
Priority Services 鈥� this is available for customers with specific requirements such as a health concern, a disability, or children under the age of 5 at your property. 皇冠体育app can offer priority support in an emergency, advance notice of planned power cuts (where possible) and a regular meter reading service. You can register on our website or give our team a call on 0345 555 7100.
Warm Home Discount Scheme 鈥� if you鈥檙e eligible, you鈥檒l receive 拢150 credit onto your energy account, PAYG smart meter or prepayment top up card by the end of March 2025. For more information, please visit or call their helpline on 0800 030 9322.听
Citizens Advice and Advice Direct Scotland 鈥� these are the official sources of free and independent energy advice, and they can refer you directly to the Extra Help Unit if you need additional support. If you live in England or Wales, go to or contact the Citizens Advice consumer service on 0808 223 1133. If you live in Scotland, go to or contact Advice Direct Scotland on 0808 196 8660. Calls are free.听
Relay UK 鈥� this is a service to help people with speech or hearing impairment communicate over the phone. For more information, go to . 聽
For British Sign Language enquiries, go to contactscotland-bsl.org.听听
Household Support Fund 鈥� you can get help from your local council with essential living costs, such as food, energy and water bills. Find out more here
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