5 ways the new Ecotricity app will make your life easier
Press enquiries
If you are a journalist with a media enquiry, please contact our Press Office by email at [email protected]
For all other general enquiries, please call 0345 555 7100 or email [email protected].
Have you tried our Ecotricity app yet? It鈥檚 by far the easiest way to submit meter readings, manage your account and even make payments. It鈥檚 free and you can download it now from the or .
Getting started with the app only takes a few seconds: just use the same email and password as for your online account. If you haven鈥檛 created an account yet, you鈥檒l need your customer account number 鈥� you can find this on your bills we鈥檝e sent you.
If you need any help, on how to download the app and register your online account.
Once you鈥檝e got the app on your phone, brace yourself 鈥� 聽things are about to get a whole lot easier鈥�
1. Submit meter readings like a pro
Sending us a meter reading is as simple as entering the number and hitting the 鈥楽ubmit Reading鈥� button. Every month, we鈥檒l ping you a reminder to send us a reading 鈥� this way, we can make sure your bills are accurate and you only pay for the energy you use, instead of estimates.
There鈥檚 even a handy torch button you can use if your meter is in a dark place and difficult to see!
2. Make payments in seconds
Paying your balance is as easy as ABC. You can use a card (you only need to enter the details once) or even Apple Pay / Google Pay if you prefer.
If you鈥檙e a Smart Pay As You Go customer, you can top up your smart meter straight from your phone.
Of course, the easiest way to pay is by Direct Debit, so we鈥檝e also included a guide to setting one up 鈥� meaning you never have to worry about remembering to send us a payment ever again!
3. See your latest bills and account activity
All the information you need at your fingertips. Just tap to view your latest bills and a full record of what鈥檚 happened on your account.
You can easily filter the list by when you submitted meter readings as well as by recent payments and transactions.
4. Grab some fantastic freebies
Inside the app you鈥檒l find your unique referral code 鈥� share it with friends, family, colleagues, neighbours and the milkman and when they we鈥檒l give you both a reward.
By referring a friend through the app, you and your friends can get vouchers to spend with Ethical Superstore. And depending on our campaigns, our refer a friend offers sometimes change鈥� you could get John Lewis vouchers or even credit to your account!
5. Find help and support
Help is always at hand with our comprehensive list of frequently asked questions, as well as help guides on things like how to read your meter.
If your problem needs the human touch, send us a message through the app and one of our customer support team will get back to you. Problem solved!
Learn more about your app with our step-by-step videos on
Similar articles
10 climate change facts you can鈥檛 afford to ignore
Global warming is showing no sign of slowing down. Human activity is pushing temperatures higher than ever before, with the risk of a tipping point from which we can never recover getting closer by the minute.
More
How Smart Meters Work - A Simple Guide
Having a smart meter installed will help you monitor your energy use, but how does it work, and why is it good for the environment? 皇冠体育app鈥檙e here to help answer this.
More
May's positive climate news
News about the climate is often doom and gloom. It鈥檚 important that we know how our collective actions are often causing harm to our planet, but there are individuals that are doing a lot of good work too!
More