Smart Import/Export and Smart Export Tariff Principal Terms
June 2025
These principal terms are supplementary to your import terms and should be considered together with them.ÌýÌý
Key Points:Ìý
EligibilityÌý
Smart Import /Export you must be supplied by Ecotricity for their Electricity.Ìý
The Smart Export only, is available to customers who are not supplied by Ecotricity.Ìý
You will only use these installations to export electricity as part of this agreement. Where you have previously received FiT payments, you are not permitted to receive both FiT and SET payments.Ìý
Have an MCS certificate, which you will provide if requested.Ìý
Be in receipt of the letter from the DNO relating to the installation.Ìý
Be able to provide proof of ownership of the installation.Ìý
Tariff typeÌý
The tariff is variable, and the process are subject to change.Ìý Where changes are applicable, you will be notified of these in advance.Ìý
There is no end date on theses tariffs.Ìý
Generation capabilityÌý
Have an installed generation capacity which consists of PV, onshore wind and/or Hydro generation only.Ìý
The Generation Unit has an installed capacity of no more than 5MWT.Ìý
ÌýSmart meterÌý
You must have a smart meter that can record export readings, at half-hourly intervals. The smart meter should continuously communicate with us so we can set you up on the Export tariff and bill you based on your half-hourly meter readings. If the meter is unable to automatically send us the half-hourly readings, you will need to provide the actual readings from the export meter every month.Ìý
PaymentsÌý
Where applicable you will receive payments for your export generation under the name of Ecotricity Ltd on your bill.Ìý
Moving Home� �
Where you’ve moved into a property that’s already supplied by Ecotricity for the export tariff please contact our customer service team and provide your details and an up-to-date meter reading. This allows us to set your account up as soon as possible.  �
If you are moving home, please contact the customer services team within 28 days of the change of ownership and ensure that you take a meter reading on the last day of ownership to provide to us. Where we request a final meter reading and your forwarding address on the day you move out. Where you don’t contact us, you may remain responsible for any use in the property.  �
Switching over from your current supplier �
Where you have applied for switch of your export supply, should your current supplier object, there will be a delay in completing your switch over and you will be expected to liaise with your current supplier to enable the switch to continue.Ìý
Cancellation Rights� �
The contract can be cancelled within 14 days of the date you entered it by contacting Ecotricity.Ìý
As this contract is variable, you are free to leave at any time.Ìý
Possible additional charges and discounts� �
Please note that Ecotricity may charge you in relation to any additional costs incurred due to ancillary matters relating to your supply. There is a non-exhaustive list of examples of additional charges within our help and support guides. �
Complaints �
If you need to make a complaint, you should contact our Customer Services Team to enable us to resolve it. The team will do their best to resolve the complaint, however if you’re still unhappy with our response you can speak to our Complaints Team.Ìý
Should you remain unhappy with our resolution of your complaint, or if your complaint has not been resolved within 8 weeks of the date you told us about it, you may refer the matter to the Ombudsman Services: Energy on 0330 440 1624 or at ombudsman-services.org/sectors/energy. They are a free and independent service, and we are bound by their decision. �
Supplier of Last Resort� �
Should you be switched to us because of your previous supplier exiting the market, we will take reasonable steps to fulfil any agreement made with Ofgem, including honouring any credit balance held on your account with your previous supplier.  �
Please note that the above summary is provided as a limited guide only, please take the time to read the full Domestic Terms and Conditions along with your Supply Contract as this is a legally binding agreement. ÌýÌ�